Privacy Policy
This Privacy Policy explains how Wicked Robot Development (“Wicked Robot Development”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit or use wickedrobot.dev or contact us at support@wickedrobot.dev. This policy applies to all Wicked Robot Development websites, services, products, and applications. Our practices are modeled on common industry standards used by major hosting providers for account management, security, and service delivery.
Information We Collect
- Account and Contact Information
We collect information you provide when you register, purchase, or manage services, including name, email address, billing address, phone number, company name, and payment details necessary to provision and bill services. - Account Level and Service Data
We collect data needed to enable and manage your account and services such as plan selections, order history, domain names, DNS and nameserver settings, control panel activity, support tickets, migrations, and administrative logs. - Technical and Device Information
We automatically collect technical information about your device and connection when you visit our sites or use our services including IP address, browser and version, operating system, device identifiers, referrer URL, pages visited, timestamps, and performance metrics for service delivery and troubleshooting. - Cookies and Tracking Technologies
We use cookies, local storage, web beacons, and similar technologies for session management, preferences, analytics, security checks, and advertising personalization where permitted. We classify cookies as essential, performance, functional, and marketing and provide controls to manage non‑essential cookies. - Support, Communications, and Logs
We retain support inquiries, chat transcripts, attachments, call recordings, and related support notes necessary to resolve issues, provide continuity across support interactions, and improve our services. - Payment and Fraud‑Prevention Data
For payments we collect billing and transaction details necessary to complete purchases. Payment processing may be handled by third‑party payment processors that collect and store payment instrument data under their own privacy practices.
How We Use Information
- To Provide and Operate Services
We use information to create and manage accounts, provision hosting, administer control panels and DNS, deliver email and other hosted services, perform migrations, and fulfill orders. - For Security, Fraud Prevention, and Abuse Detection
We use data to monitor and protect our network and customers from abuse, attacks, fraud, spam, malware, and other harmful activity and to enforce our terms and acceptable use policies. - To Communicate
We send account, billing, service, and security notices. With consent, we send newsletters and promotional materials. Transactional and service messages required for account operation are not optional. - To Improve Services and Analytics
We analyze aggregated and pseudonymized usage data to measure performance, optimize infrastructure, build features, and run diagnostics and load testing for capacity planning. - For Legal and Compliance
We process and disclose information when required by law, legal process, or to respond to lawful requests from public authorities or to protect the rights, property, or safety of Wicked Robot Development, our customers, or others.
Cookies & Similar Technologies
- Purpose
We employ essential cookies for authentication and site functionality, performance cookies for analytics, and optional cookies for preferences and marketing. Cookie identifiers may be linked to account identifiers for personalization and fraud prevention. - Control
You can manage cookie preferences through your browser and any preference tool we provide. Disabling non‑essential cookies may affect site features and user experience.
Sharing & Disclosure
- Service Providers and Processors
We share information with vendors who perform services on our behalf including cloud and infrastructure providers, payment processors, domain registries, email delivery, monitoring, analytics, support platforms, and backup providers. These providers act as processors and are bound to protect data consistent with this policy. - Third‑Party Integrations
When you connect third‑party apps or plugins to your account, those providers may receive personal data as needed to deliver the integration. You should review the privacy policies of third parties before enabling integrations. - Business Transfers
In the event of merger, acquisition, or sale of assets, customer data may be transferred or disclosed as part of the transaction. We will notify affected users when required by law and take measures to protect data during such transfers. - Legal Requests and Safety
We may disclose information to comply with subpoenas, court orders, law enforcement requests, or other legal processes and to detect, prevent, or address fraud, security or technical issues, and to protect the rights, property, or safety of Wicked Robot Development, our users, or others. - Aggregated and De‑identified Data
We may publish or share aggregated or de‑identified information that does not reasonably identify users for research, analytics, or product improvement.
Security
- Measures
We maintain administrative, technical, and physical safeguards tailored to the nature of the data we process including access controls, network monitoring, encryption in transit, vulnerability scanning, and routine security assessments. - Incident Response
We maintain an incident response program to investigate and mitigate security incidents. Where required by law, we will provide notice to affected individuals and regulators following a data breach. - No Absolute Guarantee
Despite reasonable safeguards, no system is completely secure. We cannot guarantee that unauthorized access, disclosure, alteration, or destruction of data will never occur.
Data Retention & Deletion
- Retention Principles
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirement. - Account Closure and Deletion
When an account is closed we will deactivate or delete account data in accordance with our retention schedules, subject to legal or operational obligations such as payment records, chargebacks, or security investigations.
Your Rights & Choices
- Access, Rectification, and Portability
You may access, correct, or request a copy of personal data we hold about you by logging into your account or contacting support@wickedrobot.dev. We will verify identity before fulfilling requests. - Deletion and Restriction
Where applicable, you may request deletion of your data. Deletion requests are subject to verification, legal constraints, and necessary retention for billing, fraud prevention, or dispute resolution. - Marketing Opt‑Out
You may opt out of marketing messages by following unsubscribe links or contacting support@wickedrobot.dev. Transactional messages and critical service communications cannot be opted out of. - Cookie Controls
Use our cookie tool and your browser settings to manage tracking preferences.
Minors
Minors. We do not knowingly collect or solicit Information or data from or about children under the age of 16 or knowingly allow children under the age of 16 to use our Sites or register for our services. If you are under 16, do not register or attempt to register for any of the Services or send any information about yourself to us. If we learn that we have collected or have been sent Personal Information from a child under the age of 16, we will delete that Personal Information as soon as reasonably practicable without any liability to Wicked Robot Development. If you believe that we might have collected or been sent Information from a minor under the age of 16, please contact us at support@wickedrobot.dev as soon as possible.
International Transfers
Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. By using our services you consent to transfers to jurisdictions with different data protection laws. We take commercially reasonable steps to ensure adequate protections for cross‑border transfers.
Cookies, Privacy Controls, & Advertising
We may use analytics and advertising providers to deliver and measure ads and content. Those providers may place cookies and collect information about your browsing activity across sites. You may opt out of targeted advertising via industry opt‑out mechanisms and browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on wickedrobot.dev with a revised effective date and where required we will provide notice to account holders by email. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
For questions, requests, or concerns about this Privacy Policy or your personal information, contact:
support@wickedrobot.dev
Wicked Robot Development
wickedrobot.dev
Last updated: October 14, 2025